Skills & Competencies for Telecommunications Technician II

Telecommunications Technician II job profile

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JOB SUMMARY for Telecommunications Technician II

Maintains an organization's telecommunications network to ensure dependable operation.

JOB RESPONSIBILITIES for Telecommunications Technician II

Monitors network systems and performs diagnostic tests to document and report performance levels. Conducts routine checks and preventative maintenance to minimize malfunctions and downtime. Troubleshoots telecommunication issues and performs or coordinates repairs.

Telecommunications Technician II SALARY RANGE

BASE 50%
$71,918
TOTAL 50%
$73,336
Job Level
A02
Job Code
IT10000075
Education/Degree
Associate's Degree
Reports To
Supervisor

Telecommunications Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for Telecommunications Technician II

1 Industry Competency – Equipment Maintenance
Proficiency Level -2
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Lists the latest tools and technologies used for equipment maintenance.
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Level 2 Behaviors
(Light Experience)
Uses different power and hand tools to help accomplish maintenance tasks and work orders.
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Level 3 Behaviors
(Moderate Experience)
Maintains equipment maintenance tracking software to reduce unexpected downtime.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members on proper maintenance of engineering equipment.
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Level 5 Behaviors
(Mastery)
Sets guidelines and procedures in performing diagnostic troubleshooting on all engineering equipment.
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2 Industry Competency – Equipment Diagnostics
Proficiency Level -2
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in conducting equipment diagnostics.
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Level 2 Behaviors
(Light Experience)
Applies basic technical principles in providing equipment diagnostic and repair support.
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Level 3 Behaviors
(Moderate Experience)
Diagnoses malfunctions to determine required repairs using computerized test equipment and calibration devices.
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Level 4 Behaviors
(Extensive Experience)
Drives the success of hardware products and reliability tests by closely monitoring the team's performance.
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Level 5 Behaviors
(Mastery)
Designs diagnostic tests procedures to monitor the health and performance of equipment.
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3 Telecommunications Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician II
Proficiency Level - 4
5 Competency for - Telecommunications Technician II
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Telecommunications Technician II

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -2
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Cites examples of basic troubleshooting steps for general technical issues.
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Level 2 Behaviors
(Light Experience)
Applies basic troubleshooting methods to resolve technical issues from customer queries.
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Level 3 Behaviors
(Moderate Experience)
Diagnoses and resolves complex technical problems with troubleshooting devices.
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Level 4 Behaviors
(Extensive Experience)
Creates troubleshooting guidelines to help staff tackle technical problems efficiently and effectively.
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Level 5 Behaviors
(Mastery)
Adapts to new trends and technologies to provide effective and helpful technical troubleshooting support.
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2 Job Family Competencies – Help Desk
Proficiency Level -2
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Documents troubleshooting steps on established help desk system.
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Level 2 Behaviors
(Light Experience)
Follows standard help desk procedures in assisting users on appropriate actions for technical issues.
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Level 3 Behaviors
(Moderate Experience)
Executes a standardized help desk system to ensure prompt tracking and collection of computer-related issues.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions on help desk systems to maximize the efficiency of receiving support requests.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced help desk tools to comply with emerging organizational business needs.
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3 Telecommunications Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician II
Proficiency Level - 4
5 Competency for - Telecommunications Technician II
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Telecommunications Technician II

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Telecommunications Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician II
Proficiency Level - 4
5 Competency for - Telecommunications Technician II
Proficiency Level - 5

Summary of Telecommunications Technician II skills and competencies

There are 2 hard skills for Telecommunications Technician II, Equipment Maintenance, Equipment Diagnostics.
5 general skills for Telecommunications Technician II, Technical Troubleshooting, Help Desk, Local Area Networks, etc.
6 soft skills for Telecommunications Technician II, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Technician II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Time Management.

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